Information about our Support Options
Here’s the full scoop and which plan fits your needs best
We believe that every one of our customers should receive world-class support included with every subscription. Staffed by former Admissions professionals and world-class developers, our customer success team is ready to help. This is a great plan for an admissions office that needs standard guidance and support.
Fast and complete coverage with the Premier Support Plan
This plan is the perfect mix of support and training. When you have support questions, we have the expert answers, any day, anytime. Our Customer Success Team staffed by former Admissions Professionals are here to assist you so you can get answers or resolve issues quickly, and get back to work knowing you’re covered.
The Premier Support Plan includes a Customer Success Manager assigned to your company, priority support case routing, 2-hour response time, toll-free phone support, unlimited usage of our entire online library, plus access to your own team of expert Matchbox administrators. This lets you focus on managing your admissions process while we support your configuration.
The Premier Support Plan is ideal for any size admissions office, with or without designated system administrators. Matchbox offers optional support plans for maintenance of our available standard connectors to student information, document imaging, and CRM systems.
To find out more about the Premier Support Plan, contact us.
Information about Implementation
Our world-class team of admissions professionals and developers will work with you to get you up and running in no time. We designed Matchbox to be highly configurable because we know that each admissions process has many unique elements. Therefore, our team works closely with you to layout the product to enhance your process and fit your needs.
To find out more about Implementation services, contact us.